Success Story | Shiply Cuts Manual Tasks by Over 50% While Strengthening the Transportation Industry

What is Shiply?

Shiply is a leading transportation company that connects users with transport providers online. Founded in 2008, this marketplace boasts over one million users and hundreds of thousands of transport providers worldwide. By facilitating these connections, Shiply helps users save on shipping costs while enabling transport companies to maximize their revenue by utilizing available shipping space efficiently.

Current Situation

As a trusted name in the transportation market, Shiply must ensure its platform remains scam-free. This means verifying that transport providers offering services are legitimate and not impersonating others to deceive users. A single negative customer experience could harm Shiply's reputation and result in lost business. To mitigate these risks, Shiply requires robust solutions capable of ensuring that all interactions on its marketplace are authentic.

Our Solution

Thanks to Didit’s free and unlimited KYC plan, Shiply can guarantee secure and reliable relationships between customers and transport providers, eliminating opportunities for fraud. This also ensures a seamless user experience.

• Document Verification: Approximately 30% of fraud cases in the UK originate from falsified documents. This issue is not limited to the UK—it’s a global threat requiring solid solutions. Didit’s AI algorithms detect fraud involving altered, stolen, or synthetic identities, effectively shutting out criminals.
• Facial Recognition: Deepfake attacks have surged by 2137% in recent years, posing a significant threat. With Didit’s biometric tests, Shiply now leverages facial recognition and liveness detection technology to confirm the physical presence of individuals during verification processes.

These features, included in Didit’s free KYC plan, allow Shiply to reduce fraud risks while complying with local and international privacy regulations and KYC standards—all within seconds.

Why Didit?

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With Didit, we’ve reduced operational costs compared to our previous KYC provider. The process is now faster and more secure. Their automated verification system has helped us cut manual processes by over 50% while improving data accuracy for our users. Thanks to Didit’s verification workflows, onboarding new customers has become much quicker.

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Diana Garcia

Trust & Safety Executive

Results

Didit’s technology has significantly reduced Shiply’s identity verification costs for transport providers while shortening validation times to mere seconds. One of the most impactful outcomes has been the reduction of manual tasks by over 50% compared to the previous provider.

Transport providers now benefit from a faster and safer process that ensures the legitimacy of interactions on the platform. Speed and reliability remain critical for mediating services like transportation.

Want to Be Our Next Success Story?

Didit offers free and unlimited identity verification solutions alongside premium features like White-Label KYC or AML Screening for businesses across all sectors and sizes. If you’re looking for ways to reduce operational costs or comply with anti-money laundering regulations, contact us today—we’d love to make your business our next success story!