Start the Customer Journey with Effective Onboarding

Key takeaways

Effective digital onboarding is crucial for online business success and user experience.

Current onboarding systems face challenges like bot detection, security issues, and poor user experience.

Didit offers free identity verification (KYC), CIAM solutions, and blockchain payments to improve onboarding processes.

Implementing advanced onboarding solutions can boost conversion rates, ensure data security, and enhance user experience.

Offering an effective digital onboarding process to your new customers is fundamental for the good health of any online business. To draw a parallel with the physical world, it would be like the entrance door of a business for those looking from the storefront; the more (better and different) doors there are, the more people can access.

Something similar happens in the digital world: a good onboarding system helps reduce drop-off, incomplete forms, or improve user acquisition costs. In other words, it can mark the difference between achieving your goals or not.

That's regarding the countable metrics. The uncountable ones, more linked to the user, will also improve. Many current registration processes are too cumbersome, resulting in a poor user experience. Optimizing this onboarding process also means improving the UX.

The Need for Effective Onboarding: Current Problems

Offering robust digital onboarding is the first step to establishing a lasting relationship with your potential customers. However, current systems have some shortcomings that are difficult to overcome without the help of technology.

• Lack of humanity test: In an internet plagued with bots, differentiating between legitimate human interactions and those generated automatically is a critical challenge for businesses. If you want to know more about humanity tests, we leave you an article to delve deeper into this field.
• Deficient security systems: Protection against fraud and criminal activities is fundamental to comply with current legislation, but it's also a matter of reputation. Analyzing and monitoring some accesses is crucial to protect both the business itself and its users.
• User experience: Users demand fast, efficient, and uncomplicated processes. Asking for too much information or not offering one-click logins can lead to high abandonment rates.

How to Improve Your Company's Digital Onboarding with Didit

Through technology, Didit is able to help companies throughout their customers' journey. Our solutions are:

• Free identity verification and KYC software
• CIAM (Customer Identity and Access Management) software
• Blockchain payment software

With this technology, we redefine the onboarding process for new users, making it fast, secure, effective, and, ultimately, a good starting point to build a lasting and trusting relationship.

This is Didit's Free Identity Verification and KYC Software

For many companies, especially in the financial sector, identity verification or KYC (Know Your Customer) is the first step in their new customer onboarding process. This allows companies to comply with KYC regulations and serves as a starting point in the fight against money laundering (AML).

At Didit, we understand that identity verification is a fundamental right, and that's why we offer it completely free. In an era where fraud, with generative artificial intelligence or deepfakes putting many verification systems in trouble, we believe no one should pay to prove they are who they say they are.

What does our free identity verification or KYC software consist of?

1. Document verification: We validate documentation from more than 220 countries and territories, extracting the necessary data to verify identity and ensure the authenticity of the identification.
2. Facial recognition: We compare the information extracted from the documentation and, through biometrics and advanced algorithms, perform liveness tests and avoid deepfakes.
3. AML Screening (optional): Once the identity verification process has been passed, the data is analyzed against different databases of PEPs (Politically Exposed Persons), sanctions, or watchlists as part of anti-money laundering policies.

Redefining Customer Identity and Access Management (CIAM)

Our CIAM solution is called Auth + Data and comes to revolutionize the way companies work with customer identity and access management. With Didit, you allow access to the most popular login methods, such as Social Login (Web2) with innovative decentralized Web3 technologies. A pioneering combination that allows different potential customers to access your services using the best of current technology.

Implementing Auth + Data in your company offers numerous advantages, especially by overcoming the limitations of conventional methods:

• Improved conversion: We simplify the registration process and optimize initial interactions to ensure digital onboarding adapted to diverse markets, thus boosting global conversion.
• Guaranteed data security: With the most advanced encryption methods and user empowerment, we ensure the protection of your customers' private information, complying with essential regulatory frameworks such as MiCA, GDPR, eIDAS 2, and more.
• Exceptional User Experience (UX): We offer a personalized interface that reflects your brand identity, ensuring an unparalleled user experience.

Boost Your Business's Onboarding Metrics with Didit Business

As we have seen, digital onboarding is the first impression your business offers and the first step in a relationship that can define long-term success. At Didit, we understand this, and we offer our free identity verification (KYC) and AML (optional) solutions for those businesses that need it, as well as Auth+Data, to allow access to digital identities in different ways.

With Didit, you'll overcome the challenges (including regulatory ones) posed by digital onboarding with innovative, secure, and robust solutions. You'll be able to improve the user experience and boost your onboarding-related metrics, reducing abandonments and drop-offs.

If you're interested in improving your onboarding process, contact our team. By clicking on the banner below, we can offer you a solution tailored to your needs, so that your metrics skyrocket. Shall we talk?