How Agape Optimized and Automated Its Onboarding in Over 30 Countries in Less Than 90 Seconds
What is Agape
Agape Smart Money is a Chilean fintech company specializing in international payments and money transfers, operating in over 30 countries worldwide. Founded in 2020 in Santiago, Chile, the platform offers fast, secure, and efficient money transfers via its website and WhatsApp. This allows users to send money abroad quickly and reliably, positioning Agape as a strong alternative to traditional banking methods.
Current Situation
Since its launch in 2020, Agape has expanded into over 30 countries, becoming one of the fastest-growing fintechs in Latin America. This success presents common challenges for a company of its kind: ensuring compliance with both local and international regulations, preventing fraud, and optimizing the onboarding process—without compromising user security or experience.
Our solution
Agape found the perfect partner in Didit to meet all of its user verification needs. The Chilean fintech now uses a modular, flexible, and highly affordable identity verification platform that enables real-time identity checks and enhances its onboarding process with premium features like AML Screening, Ongoing AML Monitoring, and Proof of Address, all built around Didit's free and unlimited KYC core.
How Does Didit Help Agape?
- ID Verification: Document fraud has always been an issue, and it’s worsened with the rise of AI-generated fake documents. Didit counters this with tailored models that detect inconsistencies and forgeries in over 220 countries and territories.
- 1:1 Face Match & Passive Liveness: Deepfakes and facial fraud have surged, especially in LATAM. Didit's biometric tools ensure real user presence during verification.
- AML Screening & Ongoing Monitoring: Operating in 30+ regions means heavy compliance work. Didit automates checks against watchlists, sanctions, and PEPs both during and after onboarding.
- Phone Verification: Agape boosts onboarding security by validating user phone numbers with OTP codes via Didit, adding value to the user profile.
- Proof of Address (PoA): Adds more user data to build robust risk profiles, aiding in fraud and money laundering prevention.
- White-Label: Immersive onboarding is vital. Agape customizes its sign-up process with Didit's white-label tech—logos, colors, domains—enhancing user trust and UX.
Thanks to all these features, Agape can verify users across all its operating countries, while remaining compliant and delivering a seamless real-time onboarding experience.
Why Didit?
"Since integrating Didit, our verification process has become much faster and smoother. Now our clients can complete it in under 90 seconds, significantly improving activation and satisfaction rates."
The Results:
Agape started seeing results immediately after implementing Didit's technology. The Chilean fintech reduced manual processes that were harming user experience and adding operational costs. With onboarding now tailored by country, activation time has dropped sharply, while compliance is more robust. Cost savings have been significant too: with Didit's pay-per-verification model, companies only pay for what they use—ideal for scaling startups.
Now users can join Agape in under 90 seconds. User drop-off has decreased, conversion rates are up, and the company is seeing higher revenue.
Want to Be Our Next Success Story?
Didit provides free, unlimited KYC and identity verification tools, along with premium features (like White-Label KYC or AML Screening) for businesses of all sizes and sectors. If you're looking to cut costs or meet AML regulations, get in touch—we’d love to make your company our next success story.
