Best for detailed reports and attachments. It reaches the same support inbox as chat.
support@didit.meSupport
Support that answers, for anything Didit
Chat with us about verifications, billing, and integrations. Our AI assistant answers instantly, and our team is one tap away when you need a human.
How it works
Bot-first, with a human always in reach
Step 01 / 03
Ask
Start a chat and Didit's AI assistant answers instantly, day or night. It resolves most questions about sessions, billing, and integrations on the spot.
Other ways to reach us
Documentation
Guides, API reference, and integration prompts for every Didit module.
docs.didit.meLive status
Real-time uptime for verification, the console, and webhook delivery.
status.didit.meFAQ
Support questions, answered
Is the chat a bot or a human?
Both, transparently. Didit's AI assistant answers first and is labeled as an assistant. Ask for a person at any time and the conversation is handed to our support team, clearly labeled as human.
Do I need an account to start a chat?
No. Anonymous visitors only leave an email address or phone number so we can follow up if the chat disconnects. Unverified contacts are accepted, and logged-in console users are recognised automatically.
What should I include in a bug report?
The session ID (the UUID from the console or the API response), your organization name, and what you expected to happen. With a session ID attached, most verification questions can be answered on the spot.
How fast do I get an answer?
The assistant replies instantly, around the clock. When a conversation needs a human it is queued for the support team, and we follow up through the contact you left, so you can close the chat and keep the thread.
Where can I check if Didit is down?
Live status for verification, the console, and webhook delivery is public at status.didit.me. Incidents and maintenance windows are posted there first.
Infrastructure for identity and fraud.
One API for KYC, KYB, Transaction Monitoring, and Wallet Screening. Integrate in 5 minutes.