Best for billing, contracts, account access, data requests, and detailed reports with attachments. It reaches the Didit team directly.
hello@didit.meSupport
Support that answers, for anything Didit
Ask about verifications, billing, and integrations. Our AI assistant answers instantly from the Help Center and docs, and the team is one email away for anything it can't solve.
How it works
AI answers first, the team is one email away
Step 01 / 03
Ask
Start a chat and Didit's AI assistant answers instantly, day or night. It resolves most questions about sessions, billing, and integrations on the spot.
Other ways to reach us
Documentation
Guides, API reference, and integration prompts for every Didit module.
docs.didit.meLive status
Real-time uptime for verification, the console, and webhook delivery.
status.didit.meFAQ
Support questions, answered
Who answers the support chat?
Didit's AI assistant, clearly labeled as one. It answers from the Help Center, the docs, and Didit Academy videos. For anything the team needs to handle, email hello@didit.me; signed-in customers can also use the support chat inside the Business Console.
Do I need an account to start a chat?
No. Anyone can chat with the assistant without an account or contact details, and logged-in console users are recognised automatically.
What should I include in a bug report?
The session ID (the UUID from the console or the API response), your organization name, and what you expected to happen. With a session ID attached, most verification questions can be answered on the spot.
How fast do I get an answer?
The assistant replies instantly, around the clock. When something needs the team, email hello@didit.me with your session ID and organization name, and we follow up by email.
Where can I check if Didit is down?
Live status for verification, the console, and webhook delivery is public at status.didit.me. Incidents and maintenance windows are posted there first.
Infrastructure for identity and fraud.
One API for KYC, KYB, Transaction Monitoring, and Wallet Screening. Integrate in 5 minutes.