Streamline Onboarding: Didit's Proof of Address API with Salesforce

Automated ComplianceBy integrating Didit's Proof of Address API directly into Salesforce workflows, businesses can automate compliance checks like KYC and AML, reducing manual review times and ensuring adherence to regulatory standards.

Enhanced User ExperienceStreamlining the address verification process within Salesforce minimizes friction for new clients, leading to faster onboarding and improved customer satisfaction.

Reduced Fraud & ErrorsDidit's advanced PoA verification, including authenticity checks and configurable warning settings, significantly mitigates fraud risks and data entry errors during client onboarding.

Seamless Integration with DiditDidit offers an AI-native, modular Proof of Address solution with clean APIs, enabling developers to easily integrate robust address verification capabilities directly into Salesforce, complete with configurable rules and a free core KYC tier.

The Challenge of Client Onboarding in a Digital World

In today's fast-paced digital economy, efficient and secure client onboarding is paramount. Businesses, especially those in financial services, healthcare, and e-commerce, face increasing pressure to onboard customers quickly while simultaneously adhering to stringent Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Manual address verification, a critical component of these processes, is often a bottleneck. It's time-consuming, prone to human error, and can lead to significant delays, ultimately impacting customer satisfaction and conversion rates. Furthermore, the risk of fraud from manipulated documents or false addresses remains a constant threat, necessitating robust, automated solutions.

Why Proof of Address is Crucial for Modern Businesses

Proof of Address (PoA) verification is more than just a regulatory checkbox; it's a fundamental pillar of identity trust. It confirms that an individual resides at the declared address, which is vital for several reasons:

• Regulatory Compliance: Many jurisdictions require businesses to collect and verify a customer's residential address to combat financial crime and terrorism financing. Didit's Proof of Address solution helps meet these requirements by extracting and validating key information from various document types, including utility bills, bank statements, and government-issued documents.
• Fraud Prevention: Verifying an address helps prevent identity theft and synthetic identity fraud. By cross-referencing document data with other identity elements and performing authenticity checks, businesses can flag suspicious submissions. Didit's PoA API includes features like document quality assessment, metadata mismatch detection, and manipulation suspicion warnings to proactively identify fraudulent attempts.
• Risk Management: Accurate address data is crucial for risk assessment, particularly for credit decisions, insurance policies, and service delivery. It ensures that services are provided to legitimate customers at their verified locations.
• Enhanced Customer Trust: A secure and diligent onboarding process builds trust with legitimate customers, signaling that the business takes their security and compliance seriously.

Integrating Didit's Proof of Address API with Salesforce

Salesforce is the CRM backbone for countless businesses, managing customer relationships from lead generation to post-sales support. Integrating a robust PoA solution like Didit's directly into Salesforce workflows can transform the onboarding experience. Imagine a scenario where a new client uploads their proof of address document directly through a Salesforce-powered portal. Didit's API instantly processes the document, extracts the address, verifies its authenticity, and cross-references it with expected data, all without human intervention. The results are then pushed back into Salesforce, updating the client's record and triggering the next steps in the onboarding journey.

Didit's Proof of Address API is designed for seamless integration. It accepts various document formats (PDF, JPEG, PNG, WebP, TIFF) and processes them to return a comprehensive verification report. This report includes:

• PoA Status: Overall verification status (Approved, Declined, In Review).
• Document Details: Type (e.g., UTILITY_BILL, BANK_STATEMENT), issuer, issue date, and language.
• Address Information: Raw and structured address data, including street, city, region, and postal code.
• Warnings: Detailed insights into potential issues like POOR_DOCUMENT_QUALITY, SUSPECTED_DOCUMENT_MANIPULATION, EXPIRED_DOCUMENT, or NAME_MISMATCH_WITH_PROVIDED.

This rich data set allows Salesforce to automate actions based on verification outcomes. For instance, an 'Approved' status can automatically move a client to the next stage, while a 'Declined' status due to an 'EXPIRED_DOCUMENT' can trigger a request for a new document. Configurable actions within Didit's API, such as poa_name_mismatch_action or poa_document_authenticity_action, allow businesses to define custom responses for different risk scenarios directly within their Salesforce integration.

Customizing Verification Workflows for Precision and Efficiency

One of Didit's key advantages is its modular and configurable nature. When integrating with Salesforce, this allows businesses to tailor their PoA verification workflows to their specific risk appetite and compliance requirements. For example, you can set:

• Document Age Limits: Configure how old a utility bill or bank statement can be (e.g., utility_bill:3 for 3 months).
• Language Preferences: Specify allowed document languages (e.g., en,es,fr) to ensure efficient processing.
• Actionable Responses to Warnings: Determine whether a name mismatch, document quality issue, or suspected manipulation should lead to an automatic decline, manual review, or approval. For instance, a NAME_MISMATCH_WITH_PROVIDED might send the case to a review queue in Salesforce, while an INVALID_DOCUMENT_TYPE might trigger an immediate decline.

This level of granularity ensures that your Salesforce-driven onboarding process is not only automated but also intelligent and responsive to various verification outcomes. The name_match_score included in Didit's report further empowers businesses to make nuanced decisions, potentially sending cases for manual review only when the score falls below a certain threshold.

How Didit Helps

Didit is the AI-native, developer-first identity platform designed to be the open, modular identity layer of the internet. For integrating Proof of Address with Salesforce, Didit offers unparalleled advantages:

• AI-Native Accuracy: Didit's Proof of Address (PoA) solution leverages advanced AI to accurately extract data from diverse document types and formats, minimizing errors and maximizing verification success rates.
• Modular Architecture: Our API-first approach means you can seamlessly integrate PoA verification directly into your Salesforce environment, building custom workflows without being locked into rigid solutions. This modularity allows you to combine PoA with other Didit products like ID Verification, Passive & Active Liveness, or AML Screening for a comprehensive onboarding solution.
• Configurable Workflows: With Didit, you can define specific rules for document age, language support, and actions for various warning types (e.g., name mismatch, poor document quality). This ensures your Salesforce-driven onboarding aligns perfectly with your compliance and risk policies.
• Free Core KYC & No Setup Fees: Didit offers a Free Core KYC tier, allowing businesses to start verifying identities without upfront costs. Our pay-per-successful-check model and absence of setup fees make it a cost-effective choice for businesses of all sizes.
• Developer-First Experience: With an instant sandbox, public documentation, and clean APIs, developers can quickly implement and test the PoA integration within Salesforce, accelerating deployment.

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